Privacy Policy

Effective Date: June 21, 2026

At Bay Aire RV Park, available at https://bayairervpark.com/, we take your privacy seriously. This document outlines the types of information we collect, how we use it, and how we protect it when you visit our website or book a stay with us.

1. Information We Collect

We collect information to provide better services to our guests. This happens in two ways:

Information You Provide Directly

  • Booking & Inquiries: When you make a reservation or contact us, we collect personal details such as your name, email address, phone number, billing address, and RV details (e.g., size, slide-outs, amp requirements). This information may be collected directly through our website or via our third-party reservation management platform, Firefly Reservations.
  • Payment Data: Credit card numbers and billing details are processed securely through our integrated third-party payment processors. We do not store full credit card numbers on our servers, and all online bookings adhere to the strict security standards maintained by our reservation partner, Firefly Reservations.

Information Collected Automatically

  • Log Files: Like most websites, we automatically gather certain information when you visit, including IP addresses, browser types, Internet Service Providers (ISPs), date/time stamps, and referring/exit pages.
  • Device Details: We may collect information about the device you use to access our site, such as the hardware model and operating system, to ensure our website displays correctly.

2. How We Use Your Information

We use the collected information for purposes including:

  • Processing, confirming, and managing your RV site reservations.
  • Responding to your questions, support requests, or contact forms.
  • Sending transactional emails (booking confirmations, arrival instructions, receipts).
  • Improving our website layout, performance, and overall guest experience.
  • Maintaining a safe environment and complying with local legal or regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted partners who help us run our business, such as:

  • Reservation & Payment Systems: We share your information with Firefly Reservations to securely process your site booking, manage availability, and securely handle payments. Firefly Reservations is contractually obligated to protect your data and use it only to perform services on our behalf.
  • Legal Compliance: If required by law, law enforcement, or to protect the rights and safety of our park, guests, or others.

4. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by a web server.

Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functionality of the website, such as managing a booking session or interfacing with the Firefly Reservations widget.
  • Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., which pages are most popular) so we can make improvements.
  • Functional Cookies: Remember choices you make (like your preference settings) to provide a more personalized experience.

Managing Cookies

You can choose to disable cookies through your individual browser settings. However, please note that turning off cookies may affect your ability to use certain features of our website, including the online reservation system.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Please Note: Because your reservations are processed using Firefly Reservations, your booking data benefits from their industry-standard encryption, secure cloud infrastructure, and compliance protocols. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request that we correct or update inaccurate information.
  • Request the deletion of your personal data, subject to certain legal obligations (like financial record-keeping for bookings or active reservations held within Firefly Reservations).

7. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective Date" at the top will indicate when the latest modifications were made.

8. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us through the options provided on our website:

Bay Aire RV Park
Website: https://bayairervpark.com/
Phone: +1 (727) 784-4082
Email: bayairervpark@gmail.com